Owner ship

Owner ship

Its personally take charge personally taking responsibility making sure that customer walks away satisfied.

Ultimate solution

Ultimate solution

The people also expecting from us. Looking to us in expertise how do we make life easier?

Knowledge is Power

Knowledge is Power

Taking full advantage of every resource every tool every opportunity out there to the further develop our skills so that you can provide better customer experiences

Selling is Service

Selling is Service

It is going to require “Buy In “from every level of the organization It is going seek new focus from every plan in the company on customer

" I AM SOLUTIONS "
“I am SOLUTIONS,
 
I am voice of SOLUTIONS.
I own the CUSTOMER EXPERIANCE"

We think we share the same vision to everyone on solutions . We hope which point we share which use to be a total communication , information & solution provider. Any time any where we want to provide the best service access and solutions  to our customers.The challenge for all of us is how do we move from.

Good services that we provide today to become a world-class .We are here to introduce new concept and new approach.It’s a way for us to think about dealing with our customers  in personal way making  that  every individual  conversation  with customer  meaningful and relevant there are  four "I Am Solutions” guiding principal. Overall objective is to remind every employee how they should do the  job. If I am an  employee i can read this four principal and know the spirit behind what employee suppose to do. The overall objective of new guiding principal is to remain everyone ,that they are Solutions Team."I Am Solutions" is a new philosophy that we develop to help ensure that our employee recognise that when the customers call Solutions  that they are the voice of  Solutions.

"The Best way for any customer to stay forward is be a customer of SOLUTIONS."

"We  wanted to embrace our new approach and the approach is going to bring us world class service delivery."

We insist on giving our best effort on every contact.We are only discovering the basics where we go above and beyond. After scope of support to provide customers assistant.Customers expect when they call in we are going to serve them with solution &information .We will  educate them about other services that will helpThat would been looking in to our knowledge base for appropriate article . we  would be using our decision

 trees or other tools to completely understand the customer information requirement Employee  may talk to a 20 or 30  customers a day but we will treat the customer as at the early ,only the person we are  going to talk today and we ensure he walls  go away with  quality and satisfaction.Every customer deserves a world class customer experience and it is our responsibility to deliver that .we  hope that we  share our commitment to the guiding principles.we wanted to make sure that every contact with the customer once  we solve their problems and that we  leave them with the confidence.

 

 

 

 

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