trees or other tools to completely understand the customer information requirement Employee may talk to a 20 or 30 customers a day but we will treat the customer as at the early ,only the person we are going to talk today and we ensure he walls go away with quality and satisfaction.Every customer deserves a world class customer experience and it is our responsibility to deliver that .we hope that we share our commitment to the guiding principles.we wanted to make sure that every contact with the customer once we solve their problems and that we leave them with the confidence.
" I AM SOLUTIONS "
Good services that we provide today to become a world-class .We are here to introduce new concept and new approach.It’s a way for us to think about dealing with our customers in personal way making that every individual conversation with customer meaningful and relevant there are four "I Am Solutions” guiding principal. Overall objective is to remind every employee how they should do the job. If I am an employee i can read this four principal and know the spirit behind what employee suppose to do. The overall objective of new guiding principal is to remain everyone ,that they are Solutions Team."I Am Solutions" is a new philosophy that we develop to help ensure that our employee recognise that when the customers call Solutions that they are the voice of Solutions.
“I am SOLUTIONS,
I am voice of SOLUTIONS.
I own the CUSTOMER EXPERIANCE"
"The Best way for any customer to stay forward is be a customer of SOLUTIONS."
"We wanted to embrace our new approach and the approach is going to bring us world class service delivery."
We think we share the same vision to everyone on solutions . We hope which point we share which use to be a total communication , information & solution provider. Any time any where we want to provide the best service access and solutions to our customers.The challenge for all of us is how do we move from.
We insist on giving our best effort on every contact.We are only discovering the basics where we go above and beyond. After scope of support to provide customers assistant.Customers expect when they call in we are going to serve them with solution &information .We will educate them about other services that will helpThat would been looking in to our knowledge base for appropriate article . we would be using our decision
Its personally take charge personally taking responsibility making sure that customer walks away satisfied.
The people also expecting from us. Looking to us in expertise how do we make life easier?
Knowledge is Power
Taking full advantage of every resource every tool every opportunity out there to the further develop our skills so that you can provide better customer experiences
Selling is Service
It is going to require “Buy In “from every level of the organization It is going seek new focus from every plan in the company on customer